At Station Automotive Services, we understand you don’t always feel comfortable bringing you car in for service. So we promise to help you understand what’s going on with your vehicle and make you feel comfortable talking about your maintenance and repair needs. You will be treated politely and respectfully at all times. We will never sell you services you don’t need, or “hard sell” you on services you do. We will work to earn you confidence and trust.

Jim and Sandy Gregory
Station Automotive Services

Women are from Venus, Mechanics from Mars

Like many women, I used to hate bringing my car in for service. I found excuses: I don’t have time. I can put up with that rattle. Maybe it will go away. But the truth was, I didn’t know enough about cars to be comfortable in service shops.

I didn’t like the grease and oil, the dirty floors, that condescending tone, and the offensive posters hanging on the walls. I didn't know anything about engines, and considered

“Dunt ... dunt ... dunt ... psst!" an accurate description of an automotive problem. So when the mechanic told me "Your compression’s down on number 2. Looks like a leaky head gasket. Gonna run you $800." Euww! I felt completely at their mercy and really had no idea what to do. And my response usually would be, "Can't you just fix the hose thingie?"

However, life as I knew it has changed. For the past two years, I have been working with my husband and our associates to create Station Automotive Services. Who wudda thunk? I’ve learned a few things along the way: I’ve learned a bit about engines. About hose thingies. And most importantly, about what I want when I bring my car in for service:

• I want to be respected. I want my mechanics to be patient and understanding. Answer my questions. Don’t pressure me into making decisions when I don’t even understand the problem.

• I want them to tell me what I really need. And explain it again if I don’t understand.

• I want to know what I got for my money.

• I want a shop that is neat, clean and organized.

• I want a comfortable waiting area that can safely accommodate my kids.

• I want someone to take me where I need to go when I drop my car off

• I want good magazines and good, fresh coffee

• I want a secure wireless internet hookup so I can get my work done if I need to wait

And I’m now making it happen. I visit our shops daily, making sure my standards of customer service are met. So, if there is anything I can do to make your Station experience better, call me any time at 303-781-8282. Really.

Sandy Gregory

Partner, Station Automotive Services